Introduction

In accordance with The General Data Protection Regulations of 2018, Web 5 is committed to protecting your privacy and promise to collect, process and share your data safely and securely when you do business with us.
 
Our Privacy Promise

Transparency – We will always tell you what data we’re collecting about you and how we use it. We only share your data with third parties when it is necessary to do so. We never sell on your data.

Security – We are committed to following industry best practice in ensuring that your data is held safely and securely. Any retained personal data is held under password protected conditions

Control – You have full control over the information we hold about you.

 Our Privacy Policy

 Information we may collect about you and why

 Personal information may include some or all of the following:

• Your name
• Your address
• Your phone number(s)
• Your email address(es)
• Your Skype address
• Your date of birth
• Copies of any documents you provide to prove your identity
• Other people’s contact details given as points of contact for the purposes of our business
• Details (and copies) of communications between you and Web 5 for the supply of services to or by Web 5
• Any other information relating to our business together

All of the above information is used in connection with the communication, planning, build and development of web services. We only take the data we need to effectively execute our services to you.

How long do we keep your information?

We only keep information for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying and legal, accounting or reporting requirements. At the end of that period of retention your data will be deleted.

If you ‘opt in’ to any of our general communications, you can opt out at any time by emailing us to request deletion or by using the ‘unsubscribe’ link in the email sent.

Do we share your data with third parties?

Depending on which product or service you have chosen, certain data may be shared with other organisations for the registering, processing, payment and maintenance of that product or service.

Social Media

As part of our service we sometimes mention or publish images of the work we do. If you are happy for us to mention you, please opt in by ticking the box on the contract for services. If you ‘opt in’ to this but then change your mind, no problem,  you can opt out at any time by contacting us.

Website

Our website is SSL certificated in accordance with SHA-2 2048-bit encryption to assure you of security whilst using communication through the website. This is confirmed by the padlock symbol in your browser address bar.

Website Cookies

We use cookies and similar technologies to assist with the functionality of our website. Cookies recognise your browser or device so that a ‘visit’ is logged with us. The cookies assist our technology to function correctly, such as navigating our page structure or using our contact forms. They are also used by our partners to enhance the user experience with embedded social media feed. Your visit is anonymous to us and we only recognise a ‘visit’ to our website logged by Google (Analytics) or by interracting with Facebook (Social Media).

Your Rights

You have the right:

• To ask for the information that we hold about you to be amended or rectified if it is inaccurate or incomplete
• To request to see what information we hold about you
• To ask, in certain circumstances, for the data we hold about you to be deleted
• To ask, in certain circumstances that certain information will not be processed in a specific way

Contact

If you have any questions about our policy or wish to exercise your rights, please contact the Data Controller

By post at our registered address:

Web 5 Data Controller
1 Portland Terrace, Guildford, Surrey. GU1 3LT

By telephone:
07486 880555

By email:

data@web5.co.uk

In order to request a copy of the personal data that Web 5 holds about you, please send your request in writing to the Data Protection Officer at the above address. To enable us to verify your identity and process your request, you might be required to include some or all of the following information and documentation with your request:

– your full name
– your address
– your email address
– a description of the data that you are requesting, including a date range
– a copy of your current and valid photo ID
– the date of the request.

Complaints

If you are unhappy with our processing of your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/. We would, however, appreciate the chance to deal with any problems you may have before you approach the ICO, so please contact the Data Protection Officer by email in the first instance.