Service Level agreement

As a managed service, we offer full support on our products. If you have a question please contact us. We aim to answer your emails immediately, if not, then within 12 hours.

As a customer you will have our telephone number for contact during our office hours. If we are unable to answer your call we will endeavor to return your call within an hour during office hours.

Our hosting services are supplied on the basis of ‘best effort’. We choose our hosting carefully and endeavour to give you 24/7 uptime but this is not always possible through reasons out of our control. We cannot accept responsibility for a break in service.

In the unlikely situation that Web 5 is no longer able to supply you with the agreed services, we will make every effort to ensure your web services are transferred to a new provider of your choice smoothly and swiftly. Where possible, customers will be refunded appropriate amounts pro rata for unused hosting time.